How Drive Repair Works
From Collection To Return, How Does It Work?
At Kontroltek, there are few things we pride ourselves on more than our ability to repair drives. We offer Drive Repair for all manufacturers and part numbers, whether they are brand new or obsolete.
Repairing your Drive not only helps the environment by reducing waste, but also costs less than a full unit replacement. If you have a drive that is faulty, or running less efficiently than you would like please get in touch with us. We pride ourselves on being the most efficient, communicative and thorough repair service in the UK.
We’d like to talk about the intensive process we take at Kontroltek for every drive that comes through our factory doors.
1. Booking a Drive Repair
If you don’t feel like talking or are not in a rush, you can fill in a form on our website, which we aim to answer on the same day. Try to give us as much detail about your part as possible, as this will help the salesperson who calls you back.
2. Arranging a Collection
Your Drive will then be collected and delivered securely to our factory, where it is received by one of our Engineers and booked in for diagnosis.
3. Free Diagnosis & Quote (UK Only)
They will write up an accurate diagnosis and quotation form, which your salesperson will then relay to you.
4. Give us the “Go Ahead”
5. The Repair
We aim to use OEM components wherever possible (although this can be difficult with obsolete parts), and clean & seal everything to manufacturer standard.
6. Extensive Drive Testing
When your Drive Repair is complete, we then test your part extensively using one of our bespoke, in-house built test rigs. This will push your Drive to its manufacturer recommended limits, and ensure the repair has been completed effectively. If on the rare chance it hasn’t, or the more likely chance something else can be done to bolster the repair, it goes back to the bench for adjustment.
We aim to test every part that comes our way as part of our service, as we want to ensure you are completely satisfied with the standard of your repair.
7. Safe Return
Every successful and tested Drive Repair from Kontroltek gets a 12 month warranty. In the unlikely event that your repair fails during that time, you can return it to us for a second repair free of charge.